Support

Dear Sir or Madam,

Please read the following information carefully before submitting your ticket, it will be helpful for you.

Important information: We cannot contact the following users (the email is returned), please contact us by other email.
Email: sagatedm@arkturtech.com Product: IconCool Studio Pro

1. If you have already purchased the product, there is no "Enter Registration Code" button in the registration dialog which indicates that you are still using the trial version not the full-working version. That is, you haven't upgraded it into the full-working version.

2. Normally, after your order being authorized, you can receive your registration code and upgrade info within 12 hours. If you haven't received them within 24 hours, please send us a message by our support center.

3. If you are a registered user, please provide the order information as possible as you can, such as Product Name, Order Date, Order ID and so on. And then we can resolve your problem ASAP and correctly. As for the Order ID, you can find it in your order email.

4. If you meet any troubles while downloading, purchasing or using our products, we would like to help you at any time.

5. If you have any chance to partner with us or you want to be an investor of IconCool, please feel free to contact us.

Notes:

1. Occasionally, a few of mail systems(for example @gmail.com) may cause that you can not receive our reply normally. So, if you send message to us through the ticket system but don't receive any response. Please use your another e-mail address you have or send your info to iconcool"(AT)"vip.126.com with subject "Need IconCool Support".

2. You can also contact us with Skype, our Skype ID is billbing2013

Thanks again for your consideration!

IconCool Team
Newera Software Technology Inc.