Dear Sir or Madam,

Please read the following information carefully before submitting your ticket, it will be helpful for you.

1. If you have already purchased the product, there is no "Enter Registration Code" button in the registration dialog which indicates that you are still using the trial version not the full-working version. That is, you haven't upgraded it into the full-working version.

2. Normally, after your order being authorized, you can receive your registration code and upgrade info within 12 hours. If you haven't received them within 24 hours, please send us a message by the following form.

3. If you want to know more information about our products, or you meet some troubles while downloading, purchasing or using the products, we would like to help you at any time. We will try our best to satisfy you, and we also improve our customer supports in order to bring you much better customer service experience.

Please send your question to our customer supporter via the following form, and then our customer supporters will reply to you and solve your problem within 24 hours.

Note:
1. Since 2005, many of our users have modified their contact info without informing us, so that our upgrade and special offer info can't be delivered to the users in time. To avoid this, please contact us as soon as possible if you are our users who has modified your Email address.

2. If you are a registered user, please enter the correct information as possible as you can, such as Order Date, Order ID, Product ID and so on. And then we can resolve your problem timely and correctly. As for the Product ID, you can find it in the Register page.

3. If you haven't received our response within 48 hours, it may be the unknown server problems. Please tell us another e-mail address you have.

4. If you have some problems about outsourcing, network cheat, pirate, payment, registration, customer service and etc, need the principal even the CEO of our company to deal with, please send your message via this link: Feedback to CEO.

Thanks again for your consideration!

You can also contact our customer supporter via email address below
Registration and Sales
E-mail: sale11@IconCool.com
Technical Support
E-mail: supports11@IconCool.com
Webmaster
E-mail: admin11@IconCool.com