Dear Sir or Madam,
Please read the following information carefully before submitting your ticket, it will be helpful for you.
1. If you have already purchased the product, there is no "Enter Registration Code" button in the registration dialog which indicates that you are still using the trial version not the full-working version. That is, you haven't upgraded it into the full-working version.
2. Normally, after your order being authorized, you can receive your registration code and upgrade info within 12 hours. If you haven't received them within 24 hours, please send us a message by our support center.
3. If you are a registered user, please provide the order information as possible as you can, such as Product Name, Order Date, Order ID and so on. And then we can resolve your problem ASAP and correctly. As for the Order ID, you can find it in your order email.
4. If you meet any troubles while downloading, purchasing or using our products, we would like to help you at any time.
5. If you have any chance to partner with us or you want to be an investor of IconCool, please feel free to contact us and choose the Help Topic "C. Need Your CEO to Deal With" in IconCool Support Center.
Please send your questions and suggestions via our ticket support system:
1. Occasionally, a few of mail systems(for example @gmail.com) may cause that you can not receive our reply normally. So, if you send message to us through the ticket system but don't receive any response with ticket number within 30 minutes. Please open a new ticket with another e-mail address you have or send your info to help(AT)iconcool.com with subject "Need IconCool Support".
2. You can also contact us with Skype, our Skype ID is billbing2013
3. If you didn't receive the ticket number more than 48 hours, please try to find your ticket number from the following url: Find Ticket Number
4. If you have some problems about outsourcing, network cheat, pirate, payment, registration, customer service and etc, need the principal even the CEO of our company to deal with, please choose the Help Topic "C. Need Your CEO to Deal With".
5. Since 2005, many of our users have modified their contact info without informing us, so that our upgrade and special offer info can't be delivered to the users in time. To avoid this, please contact us as soon as possible if you are our users who has modified your Email address.
Thanks again for your consideration!
Newera Software Technology Inc.
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